Many Americans were left shaking their heads at the hospital response linked to the first Ebola case in the United States. The hospital in question turned away a high risk case, a man later diagnosed with Ebola. Unfortunately, this mistake led to panic and disbelief that our medical system was so unprepared. Even more puzzling was the slow media response by the hospital. Almost one month went by before they issued a mea culpa taking responsibility for their actions.
Any business is open to mistakes. Mistakes lead to criticism and criticism leads to loss of revenue. The hospital now finds appointments cancelled, halls empty and a complete lack of trust in their services. A wise business owner will plan for events that can lead to business downturn and work hard to ensure that their business is insulated from the fallout of errors. Following is a list of items to consider:
In the business world, one transaction can make or break your business. Taking steps to ensure that your business is operating according to company policy can help minimize the risks of a bad experience. Taking appropriate action quickly when a bad experience occurs can mean the difference between staying in business and closing your doors. Plan ahead and don’t be caught off guard!